ARCHE Dwór Uphagena in Gdansk
Dwór Uphagena Gdańsk, part of the Polish hotel collection Arche, is a unique four-star hotel located in the very center of Gdańsk, in the historic and revitalized Lower Town district, right by the Motława River canal. The property is housed in an adapted historic hospital complex connected to the 19th-century Uphagen Manor. It stands out for its distinctive industrial-historical character, with original 19th-century architectural elements carefully preserved.
The hotel offers guests a wide range of amenities, including comfortable rooms and apartments, the Stara Kuchnia restaurant, the Maglownia bar/café, an internal patio with a relaxation area, a SPA & wellness zone, and extensive conference and event facilities. Thanks to its unique character and rich history, the property appeals to tourists, history and architecture enthusiasts, as well as business guests, event groups, and companies organizing conferences.
Challenge: A saturated and highly competitive market
Despite its strong historical value, exceptional design, and broad service offering, Dwór Uphagena faced several key operational challenges typical of large and complex city properties. The accommodation market in Gdańsk is highly saturated and competitive, with numerous hotels, apartments, and private properties all competing for guests’ attention. Tourist demand, strong seasonality, and interest in events fluctuate over time, requiring a flexible and dynamic pricing approach.
The property combines accommodation, apartment, event, and conference functions, which demands precise management of availability and pricing across multiple segments. Traditional pricing and availability management (manual rate setting and reporting) limited operational efficiency and slowed the hotel’s ability to respond to changes in demand and competitive pressure. Without an appropriate revenue management tool, the hotel risked underutilizing its resources during periods of moderate or volatile demand, potentially leading to lost revenue.
Automated Revenue Management: Implementation of the proRMS system
- Since: September 2022
- Zakres wsparcia: Dynamic pricing and availability management across multiple segments, automated collection and analysis of booking data, daily generation of pricing recommendations, and reporting for the hotel team.
Benefits from the hotel’s perspective (YoY):
- +6% occupancy (OCC)
- 1% increase in Average Daily Rate (ADR)
- 6% increase in total revenue (REV)
The property not only expanded the scale of its operations but also improved revenue efficiency. With rising occupancy, the hotel managed to maintain—and even slightly increase—the average room rate.
Thanks to the implementation of proRMS, we gained a level of flexibility and control that we previously lacked. The system provides us with daily data and recommendations, enabling fast and independent decision-making—whether related to room and apartment sales or event space bookings. Automated reporting and price optimization have allowed us to use hotel resources more effectively and maintain profitability even during weaker periods. This was a key step toward modern management, both in accommodation and across our entire event offering.
Magdalena Zdybel
Revenue & Marketing Manager w Arche Dwór Uphagena GdańskRead also
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