Hotel KPIs are measurable metrics used to evaluate operational, financial, and commercial
performance.
Why it matters:
KPIs translate strategy into measurable outcomes and enable objective performance
management.
Practical use:
Hotels track ADR, OCC, RevPAR, GOPPAR, and labor cost ratios on a daily or monthly basis.
Real-life examples:
ADR increases while GOP declines, revealing that pricing is effective but cost control is failing.
Hotel KPIs (Key Performance Indicators)
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